Shipping Policy
Thank you for shopping with us! Please review our shipping policy to ensure you understand our processes and protections.
Order Processing
Orders will be outsourced to an legitmate establishment this process will be completed within 5-7 business days after payment is confirmed.
You will receive a confirmation email with your tracking number once your order has shipped.
Our Customer Support Team will keep communication throughout the whole proccess. We would love your feeback!
Shipping Coverage
We ship across the USA. Delivery times may vary depending on location and carrier but typically take3-5 business days through USPS.
We are not responsible for delays caused by the carrier or for packages marked as “delivered” but not received.
If your package is lost in transit, we will work with the carrier to assist in locating it. Please allow up to 2 days for the carrier’s investigation.
Once a package is marked as “delivered,” we are not liable for its theft or loss. We recommend shipping to a secure location or P.O. box to minimize risk.
It is the customer’s responsibility to provide accurate shipping information at checkout. We cannot be held liable for delays or misdelivery due to incorrect addresses.
For any issues or questions, contact our Customer Support calmkixsupport@calmkix.com
Thank you for choosing Calm Kix. Please read our refund policy carefully before making a purchase.
All sales are final
We do not offer refunds, returns, or exchanges under any circumstances.
By completing a purchase, you agree to this policy.
CalmKix specialize in recogizing top quality and will notice any defective or incorrect items, this will be resolved before shipping.
We are not responsible for damage caused by the shipping carrier or improper use of the product. Expect your package to be wrapped and extra protected. with buble wrap and/or cardboard box.
Lost or Stolen Packages
Once an order is shipped and tracking information is provided, we are not liable for lost, stolen, or undelivered packages. Please make sure the address at checkout is correct.
If you have any questions about our policies, feel free to message/call (480) 466-0679 or email: calmkixsupport@calmkix.com